Payment Policy

Thank you for shopping with Critter Place LLC. This Payment Policy outlines the terms and conditions related to payments made on our website.

We are committed to providing a secure and transparent payment process for all customers.

Accepted Payment Methods

Pawhello accepts the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro

Secure online payment gateways available at checkout

Other payment methods as displayed during checkout

All payments must be made in full at the time of purchase.

Currency

All prices listed on  www.critterplacellc.com are displayed in U.S. Dollars (USD) unless otherwise stated.

If your bank operates in another currency, your financial institution may apply conversion rates and additional fees.

Payment Authorization

When placing an order, you authorize Pawhello to charge your selected payment method for:

  • The product price
  • Applicable taxes
  • Shipping fees
  • Any additional charges disclosed at checkout

Orders will not be processed until payment has been successfully authorized

Failed or Declined Transactions

If your payment is declined:

  • Verify your card details (number, expiration date, CVV).
  • Ensure sufficient funds are available.
  • Contact your bank or payment provider.

Pawhello is not responsible for declined transactions due to banking restrictions or insufficient funds.

Taxes

Applicable sales taxes will be calculated and displayed at checkout based on your shipping address and U.S. tax regulations.

Fraud Prevention

To protect our customers, Pawhello reserves the right to:

  • Review transactions for suspected fraud
  • Request additional verification
  • Cancel orders if fraudulent activity is suspected

If your order is flagged, our support team may contact you for verification.

 Refunds

Refunds are processed according to our Return & Refund Policy

  • Approved refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.

CUSTOMER SUPPORT

Business name: Critter Place LLC
Phone: +1 973-209-4461
Mail: info@critterplacellc.com
Store address: 40 New Jersey 94, Vernon Township New Jersey 07462, United States